Answers to some of the most frequently asked questions
We grouped questions by topic for easier discoveribility
General FAQ
General questions about our software
What features does Convert offer?
Convert offers a range of features designed to optimize your sales funnel, including lead capture forms, email marketing automation, advanced analytics, A/B testing capabilities, CRM integrations, and personalized customer journey mapping. These tools work together to help you convert more leads into customers efficiently.
Can I integrate Convert with other tools and platforms I'm already using?
Yes, Convert seamlessly integrates with numerous popular tools and platforms, including CRMs like Salesforce, marketing automation tools like HubSpot, and over 100 other applications via Zapier. This ensures you can maintain your workflow efficiently without the need for manual data transfer.
What kind of support and training resources does Convert provide?
Convert offers comprehensive support through live chat, email, and phone, alongside an extensive library of tutorials, webinars, and detailed documentation. Our goal is to ensure you can leverage all of Convert's features to their fullest potential.
How does Convert ensure the security and privacy of my data?
At Convert, we prioritize your data's security and privacy by implementing industry-standard encryption, conducting regular security audits, and adhering to privacy laws like GDPR and CCPA. We are committed to protecting your information and your customers' data from unauthorized access.
Pricing FAQ
Pricing-related questions our customers ask the most
What is your refund policy?
Our refund policy is designed with your satisfaction in mind. If you're not entirely happy with Convert within the first 30 days of your subscription, you can request a full refund. To initiate a refund, please contact our support team with your account details and the reason for your request. We aim to process all refunds within 5-7 business days. Please note that this policy applies to both monthly and annual plans, giving you peace of mind when subscribing to Convert.
Do you offer discounts for large enterprise clients?
Yes, we offer customized pricing plans for large enterprise clients to ensure that our solution meets their specific needs at the best value. Discounts are available based on the number of users, the length of the subscription, and the scope of features required. Enterprise clients can also benefit from dedicated support, custom integrations, and training sessions. For a personalized quote and to discuss your enterprise needs, please contact our sales team.
How does the referral program work?
Our referral program is designed to reward our loyal customers for spreading the word about Convert. For every new customer you refer who signs up for a paid plan, you and the referred party both receive a 20% discount on your next billing cycle. There's no limit to how many people you can refer, which means the savings can really add up. To participate, simply share your unique referral link found in your account dashboard. Discounts will be automatically applied to your account once a referral's subscription is confirmed.
Are there any additional fees beyond the subscription price?
Our pricing is transparent and straightforward: the subscription price includes full access to Convert's core features, regular updates, and standard customer support. There are no hidden fees for setup or maintenance. However, optional services such as custom integrations, advanced training, or premium support packages may incur additional charges. These services are completely optional and are available to help you maximize the value you get from Convert. For more details on optional services and pricing, please visit our website or contact our sales team.
Security FAQ
Security-related questions our customers ask the most
How does Convert handle data backup and recovery?
Convert conducts regular, encrypted backups of all data to ensure that your information can be quickly restored in the event of an unexpected issue. Our robust disaster recovery plan is designed to minimize downtime and data loss, ensuring business continuity even under adverse conditions.
What steps does Convert take to protect against data breaches?
Convert implements comprehensive security measures, including regular security audits, continuous monitoring for suspicious activities, and employing a dedicated security team to safeguard against potential data breaches. In the unlikely event of a breach, we have protocols in place to mitigate damages and notify affected users promptly.
Can I control who has access to my data within Convert?
Yes, Convert allows you to set granular access controls, ensuring that only authorized users within your organization can access or modify sensitive data. You can customize permissions based on roles, ensuring that team members have access only to the data they need for their specific tasks.
How does Convert comply with international data protection regulations?
Convert is fully compliant with major international data protection regulations, including the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the United States. We regularly update our policies and procedures to stay in line with these laws, ensuring that our users' data is handled responsibly and transparently.
What measures does Convert take to ensure data encryption?
Convert employs state-of-the-art encryption technologies, including SSL/TLS for data in transit and AES-256 for data at rest, ensuring that all your data remains secure and inaccessible to unauthorized parties. This level of encryption safeguards your information, whether it's being sent to or stored on our servers.